Who We Are

Tutu Toys (tututoys.com) is a brand owned and operated by Trenoya Innovations (“we”, “us”, “our”). We design and sell custom 3D-printed toys and personalized gifts for kids across India. This Privacy Policy explains how we collect, use, store, and share information about you when you visit or shop on our website.

By using our website or placing an order with us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, subscribe to our newsletter, or contact customer support. This may include your name, email address, phone number, shipping and billing address, and order details (including any personalization details you provide, such as names to be printed on a product).

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and referring website, through cookies and similar technologies.

We do not collect or store your full payment card number, CVV, or other card authentication data. Payments are processed securely by our payment partner (Razorpay); please refer to their privacy policy for how they handle your payment information.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping and delivery through our logistics partners
• Communicate with you about your order, account, or customer support requests
• Send you promotional emails or offers, where you have opted in (you can unsubscribe at any time)
• Improve our website, products, and customer experience
• Detect and prevent fraud, abuse, or security issues
• Comply with applicable laws and regulations

Who We Share Your Data With

We share your information only as necessary to run our business, including with:

• Payment processors (such as Razorpay) to securely process payments
• Shipping and logistics partners (such as Shiprocket and courier partners) to deliver your order
• Service providers who help us operate our website, hosting, and customer support
• Government or legal authorities, where required by law

We do not sell your personal information to third parties.

Cookies

We use cookies and similar technologies to keep you signed in, remember items in your cart, understand how visitors use our site, and improve your browsing experience. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.

Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

You may access, update, or request correction of your personal information by logging into your account or contacting us at support@tututoys.com. You may also request that we delete your personal information, subject to our legal obligations (such as retaining order records for tax and accounting purposes). You can opt out of marketing emails at any time using the unsubscribe link in those emails.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with legal, accounting, or reporting requirements.

Children’s Privacy

Our products are designed for children, but our website and services are intended to be used by adults (parents/guardians) who place orders on behalf of children. We do not knowingly collect personal information directly from children under 18 without parental involvement.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

Governing Law

This Privacy Policy is governed by the laws of India, and any disputes relating to it shall be subject to the jurisdiction of the courts in Hyderabad, Telangana.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Trenoya Innovations (operating Tutu Toys)
G3, Es Apartments, Madhura Nagar, Hyderabad, Telangana 500038, India
Email: support@tututoys.com
Phone: +91 8333016060

Last updated: August 2026